Shipping policy
Last updated: October 11, 2026
Thank you for shopping with LULU'S from Cali! Here's everything you need to know about how and when your order will arrive.
Order processing
Orders ship from California within 1–3 business days (Monday to Friday, excluding US holidays). Orders placed on a weekend or holiday are processed the next business day. During busy periods, such as Black Friday and the holiday season, please allow the full 3 business days.
Shipping within the United States
| Option | Cost | Estimated delivery once shipped |
|---|---|---|
| Standard Shipping | $8 per order | 3–5 business days |
| Express Shipping (USPS or UPS) | $15 per order | 2–3 business days |
Delivery times are estimates from our carriers and are not guaranteed.
International shipping
We ship to Canada, Europe and many other countries worldwide.
- Canada: Economy International ($18) or Standard International ($28).
- Europe: Economy International ($18), Express International ($24), or live UPS and DHL rates.
- All other countries: live UPS and DHL rates.
The shipping options, costs and estimated delivery times available for your address are shown at checkout before you pay.
Duties, taxes and customs
International orders may be subject to import duties, taxes and customs fees, which vary by destination. For many countries, these charges are calculated and collected at checkout, and any amount collected is shown before you pay. For some destinations, or where local rules require it, duties, taxes or fees may be charged by customs or the carrier when your package arrives. Any charges not collected at checkout are the customer's responsibility. Customs processing can also add time to international deliveries.
Shipping confirmation and tracking
Every order ships with tracking. You'll receive a shipping confirmation email with your tracking number once your shipping label is created. This may happen shortly before the carrier picks up your package, so tracking can take a day or two to show the first update.
Holiday shipping
Carriers are at their busiest from late November through December, and deliveries can take longer than usual. If you're shopping for the holidays, we recommend ordering as early as possible, especially for international orders. Our digital gift card is delivered by email and is a great last-minute option.
Address changes, delays and damaged packages
- Please double-check your shipping address at checkout. If you spot a mistake, email us right away at hello@lulufromcali.com. We can update the address if your order hasn't shipped yet.
- Delays can occur because of weather, peak seasons or carrier issues beyond our control.
- If your tracking hasn't updated for several days, or your package arrives damaged, email hello@lulufromcali.com with your order number and we'll help.
Questions?
We're happy to help: hello@lulufromcali.com