Shipping, Returns + Exchange Policy

IMPORTANT: LULU'S from Cali is an independent dog accessories brand and is not affiliated with Lulus.com or the Lulus fashion retailer.

If your order is for clothing, dresses, or any purchase made through Lulus.com, please contact Lulus.com directly.

Shipping: We strive to process and ship your order as quickly as possible. Orders typically ship within 1-3 business days from the date of purchase. Once your order has shipped, you will receive a confirmation email with tracking information to monitor the delivery status of your package.

Domestic Shipping: Standard shipping within the United States typically takes 3–5 business days. Shipping rates are calculated at checkout.

International Shipping: International shipping rates, delivery times, and information about customs duties and import taxes are listed in our Shipping & Delivery Policy.

We want you to be delighted with your LULU’S from Cali purchase and if for any reason you are not completely satisfied, we are happy to accept a return on only qualified items. To confirm if your item qualifies for a return or exchange, please review our Return Policy:

Return must be initiated within 14 days from your delivery date.
Items must be unworn, unwashed, undamaged, with tags. If the hang tags are detached from the product, exchanges or returns will not be processed.
Items purchased on sale, including Black Friday and Cyber Monday purchases, may be returned under this same 14-day return policy, unless they are marked Final Sale.
Gift cards are non-refundable.
Items discounted more than 50% are Final Sale.

Please note, items marked as Final Sale may not be returned or exchanged.

LULU'S from Cali reserves the right to reject any returned product that does not comply with the above stated return policy. In order to avoid this, please reach out to our Customer Service team to address any issues or concerns you have regarding the item(s) you wish to return or exchange and we will get back to you as quickly as we can.

Defective, damaged or incorrect items

We check every order before it ships. If your item arrives defective or damaged, or you received the wrong item, please email us at hello@lulufromcali.com as soon as possible after delivery with your order number and a photo of the item (and of the packaging, if it arrived damaged). Please contact us before sending anything back.

We’ll review the issue and provide an appropriate resolution, such as a replacement or a refund, as applicable and in accordance with your rights as a customer. If we ask you to send the item back, we’ll cover the return shipping. This applies to Final Sale items too, and these cases are not treated as standard returns.

Domestic returns

It’s simple! To start a return, please email us at hello@lulufromcali.com. Provide us with your Order Confirmation Number and tell us which item(s) you would like to return, and one of our team members will get back to you within 1 working day. Once one of our team members has approved your return, we kindly ask you to return the item(s) back to us within 7 days.

For returns for a refund, return shipping costs are the responsibility of the customer. Original shipping charges are non-refundable, so your refund covers the price you paid for the returned item(s), but not the shipping charged on your order. If you choose an exchange instead, we offer free return shipping within the United States.

We recommend using a trackable shipping service and keeping your shipping receipt until your return has been processed. LULU'S from Cali is not responsible for return packages that are lost or damaged in transit.

Once your order has been returned, please allow 7 business days so our team may process your return package. Once the returned items have been inspected and approved, LULU’S from Cali will issue a refund to the original payment method and a confirmation e-mail will be sent to you. Refunds are typically reflected within 5-10 business days of being issued.

Domestic exchanges

Want to exchange your order? No problem. To initiate your free return for an exchange, please email us and let us know what product you would like to exchange your order for. Once the returned items have been inspected and approved, LULU’S from Cali will fulfill the requested exchange and a confirmation e-mail will be sent to you. If your requested exchange is not available, our team will let you know right away via email. If there is a price difference, LULU’S from Cali will be in touch to reconcile the price difference before dispatch. You will get an email notification with your new tracking number once your exchange has been sent.

International returns

To start a return, please email us. Provide us with your Order Confirmation Number and tell us which item(s) you would like to return, and one of our team members will get back to you within 1-2 working days. Once one of our team members has approved your return, we will send you a returns address.

International customers are responsible for covering expenses of the return shipment and any associated fees. To ensure a smooth process, we recommend using a trusted local shipping courier and insuring all packages with a tracking number. Original shipping charges are non-refundable.

Once your order has been returned, please allow 7 business days so our team may process your return. Once the returned items have been inspected and approved, LULU’S from Cali will issue a refund to the original payment method and a confirmation e-mail will be sent to you. Refunds are typically reflected within 5-10 business days of being issued.