Returns & Exchanges Policy

IMPORTANT: LULU'S from Cali is an independent dog accessories brand and is not affiliated with Lulus.com or the Lulus fashion retailer.

If your order is for clothing, dresses, or any purchase made through Lulus.com, please contact Lulus.com directly.

Shipping: We strive to process and ship your order as quickly as possible. Orders ship from California within 1–3 business days (Monday to Friday, excluding US holidays). Once your order has shipped, you will receive a confirmation email with tracking information to monitor the delivery status of your package.

Domestic Shipping: Within the United States, Standard Shipping is $8 per order (estimated 3–5 business days once shipped) and Express Shipping is $15 per order (estimated 2–3 business days once shipped). Delivery times are estimates and are not guaranteed.

International Shipping: International shipping rates, delivery times, and information about customs duties and import taxes are listed in our Shipping Policy.

We want you to be delighted with your LULU’S from Cali purchase and if for any reason you are not completely satisfied, we are happy to accept a return on only qualified items. To confirm if your item qualifies for a return or exchange, please review our Return Policy:

• Return must be initiated within 14 days from your delivery date.
• Items must be unworn, unwashed, undamaged, with tags. If the hang tags are detached from the product, exchanges or returns will not be processed.
• Items purchased on sale, including Black Friday and Cyber Monday purchases, may be returned under this same 14-day return policy, unless they are marked Final Sale.
• Gift cards are non-refundable.
• Items discounted more than 50% are Final Sale.

Please note, items marked as Final Sale may not be returned or exchanged.

LULU'S from Cali reserves the right to reject any returned product that does not comply with the above stated return policy. In order to avoid this, please reach out to our Customer Service team to address any issues or concerns you have regarding the item(s) you wish to return or exchange and we will get back to you as quickly as we can.

Defective, damaged or incorrect items

We check every order before it ships. If your item arrives defective or damaged, or you received the wrong item, please email us at hello@lulufromcali.com as soon as possible after delivery with your order number and a photo of the item (and of the packaging, if it arrived damaged). Please contact us before sending anything back.

We’ll review the issue and provide an appropriate resolution, such as a replacement or a refund, as applicable and in accordance with your rights as a customer. If we ask you to send the item back, we’ll cover the return shipping. This applies to Final Sale items too, and these cases are not treated as standard returns.

Return and exchange shipping costs

The terms in this section apply to orders placed on or after October 19, 2026. Orders placed before that date are covered by the return and exchange shipping terms in effect at the time of purchase.

Returns for a refund: Customers are responsible for return shipping costs when returning an item for a refund due to a change of mind, incorrect size selection or personal preference. Original shipping charges are non-refundable, so your refund covers the price you paid for the returned item(s), but not the shipping charged on your order. If LULU’S from Cali provides a prepaid return label, the actual cost of the label will be deducted from the refund.

Size exchanges and other non-defective exchanges: For exchanges requested due to an incorrect size selection, color preference or change of mind, customers are responsible for shipping costs in both directions: returning the original item and shipping the replacement item. LULU’S from Cali may, at its discretion, provide a complimentary prepaid return label for an exchange.

Exchanges converted to returns: If an exchange is later converted to a return for a refund, the actual cost of any complimentary prepaid return label will be deducted from the refund.

Defective or incorrect items: If an item arrives defective or we shipped the wrong item, LULU’S from Cali will cover the reasonable return and replacement shipping costs, subject to verification. See “Defective, damaged or incorrect items” above.

All returns and exchanges remain subject to the eligibility requirements, return window and product-condition standards stated in this policy.

Domestic returns

To start a return, please email us at hello@lulufromcali.com. Provide us with your Order Confirmation Number and tell us which item(s) you would like to return, and one of our team members will get back to you within 1 working day. Once one of our team members has approved your return, we kindly ask you to return the item(s) back to us within 7 days.

Return shipping costs and any prepaid label deductions are explained under “Return and exchange shipping costs” above.

We recommend using a trackable shipping service and keeping your shipping receipt until your return has been processed. LULU'S from Cali is not responsible for return packages that are lost or damaged in transit.

Once your order has been returned, please allow 7 business days so our team may process your return package. Once the returned items have been inspected and approved, LULU’S from Cali will issue a refund to the original payment method and a confirmation e-mail will be sent to you. Refunds are typically reflected within 5-10 business days of being issued.

Domestic exchanges

To request an exchange, please email us and let us know what product you would like to exchange your order for. Shipping costs for non-defective exchanges are explained under “Return and exchange shipping costs” above. Once the returned items have been inspected and approved, LULU’S from Cali will fulfill the requested exchange and a confirmation e-mail will be sent to you. If your requested exchange is not available, our team will let you know right away via email. If there is a price difference, LULU’S from Cali will be in touch to reconcile the price difference before dispatch. You will get an email notification with your new tracking number once your exchange has been sent.

International returns

To start a return, please email us. Provide us with your Order Confirmation Number and tell us which item(s) you would like to return, and one of our team members will get back to you within 1-2 working days. Once one of our team members has approved your return, we will send you a returns address.

For non-defective returns, international customers are responsible for return shipping costs and any associated fees. For defective, damaged or incorrect items, please contact us before returning anything (see “Defective, damaged or incorrect items” above). To ensure a smooth process, we recommend using a trusted local shipping courier and insuring all packages with a tracking number. Original shipping charges are non-refundable.

Once your order has been returned, please allow 7 business days so our team may process your return. Once the returned items have been inspected and approved, LULU’S from Cali will issue a refund to the original payment method and a confirmation e-mail will be sent to you. Refunds are typically reflected within 5-10 business days of being issued.